At SM Collections, we are dedicated to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase.

Due to our commitment to maintaining the integrity of our products and ensuring that our customers receive brand-new, unopened, and unused items, we have implemented a no returns policy. As such, we do not accept returns, refunds, or exchanges for any products purchased through our website. All sales are final.

However, in the rare event that you receive a product with a manufacturer defect, we will gladly provide a refund. To request a refund for a defective item, please contact our customer service team within 2 business days of receiving your order. We may require video evidence of the defect to process your refund.

By making a purchase on our website, you acknowledge and agree to our no returns policy.

Thank you for your understanding and cooperation.